Terms of Service

These terms are an agreement between you and [Company legal name] (“Seen”, “we”, “us”) about your use of the Seen app and seenapp.so. By creating an account or using Seen you agree to them. Our Privacy Policy explains how we handle your information and is part of this agreement.

Who can use Seen

You must be at least 18 years old. Seen is built around questions for adult relationships, and we ask you to confirm your age when you sign up. If you are under 18, please don’t create an account. You also need to be able to form a binding contract where you live, and you must not be barred from using the service under applicable law.

Your account

• One account per person. Your account is yours alone; don’t share it or let someone else use it to pose as you.
• Keep your password private and your email address current. We send verification codes and password resets to that address, and it’s how we confirm who you are if you contact support.
• Tell us right away at support@seenapp.so if you think someone else has used your account.
• You are responsible for what happens under your account until you tell us otherwise.

Your shared space

Seen connects you with exactly one other person at a time, through an invite code. When you connect, you form a shared space. Here is how it works, so there are no surprises:

• Each day you both receive the same question. Your answer is sealed until your partner has responded. When both of you have, both answers open to both of you. There is no way to read your partner’s answer first, and no way to take back an answer once it has opened.
• Your partner will see your first name, your answers once opened, whether you passed on a day, your reactions, the requests you send, and the question collections you turn on.
• Either of you can disconnect at any time. Each of you keeps the days you both answered. Neither of you can delete the other person’s words.
• There are limits on passes, nudges, invite codes, and how often you can connect with a new partner. These keep the ritual honest and are shown in the app when they apply. We may adjust them.

Only invite someone who has agreed to connect with you. Don’t use Seen to contact a person who has asked you not to.

Your content

Everything you write in Seen stays yours. You give us only the permission we need to run the service: to store your content, show it to you and to the partner you’ve connected with under the rules above, back it up, and derive features from it for the two of you (history, favorites, memories, keepsakes, your data export). We do not use your content for advertising, to train models, or for any purpose beyond running Seen. This permission ends when you delete your content or your account, except for copies in routine backups that expire on their own schedule, and except for your partner’s right to keep seeing days that have already opened.

You are responsible for what you write. Make sure you have the right to share it, and that it does not break the law or these terms.

The questions, design, and software that make up Seen belong to us or our licensors. You may use the app for your personal, non-commercial use and may not copy, resell, reverse engineer, or interfere with it.

Acceptable use

Seen is a private space between two people and we do not read what you write. Even so, you agree not to use Seen to:

• harass, threaten, abuse, or intimidate anyone, including the person you are connected with;
• share content that is illegal, that you do not have the right to share, or that sexualizes minors;
• impersonate someone, misrepresent your age, or create accounts for people who have not agreed to use Seen;
• probe, overload, or circumvent the service, its limits, or its security, or access it through anything other than the official app;
• use the service for commercial purposes without our written permission.

If a person reports abuse, or we are legally required to act, we may review the specific content involved, suspend or close accounts, and cooperate with authorities. We try to act proportionately and will tell you what happened unless the law prevents it.

Subscriptions

• What it covers. Seen’s daily ritual, requests, and keepsakes require an active subscription for your shared space. One subscription covers both people in the space; only one of you needs to subscribe.
• Billing. Subscriptions are sold through the Apple App Store or Google Play as monthly or yearly plans and are billed by the store, not by us. Prices are shown in the app before you buy and may vary by country. Taxes may apply.
• Auto-renewal. Your subscription renews automatically at the end of each period unless you cancel at least 24 hours before it ends. Cancel in your Apple ID or Google Play subscription settings; deleting the app or your Seen account does not cancel it.
• Free trials and offers. If a free trial or introductory price is offered, the store will tell you the terms and when the first charge happens. Unused trial time is forfeited when you buy a subscription.
• Refunds. Payments are handled by the store, so refunds follow Apple’s or Google’s policies and are requested from them. We can’t issue refunds directly.
• Restoring. If you reinstall or get a new phone, use Restore purchases in the app with the same store account.
• Changes. We may change prices or what a subscription includes. Price changes take effect at your next renewal and the store will notify you in advance.

Ending things

By you. You can stop using Seen at any time and delete your account from You › Privacy & data in the app. Deletion removes your account and everything you wrote; your partner keeps their own words. See the account deletion page.

By us. We may suspend or close your account if you break these terms, if the law requires it, or if we stop offering Seen. If we close Seen as a whole we will give you reasonable notice and a chance to export your data. If we close your account for a breach, you are not entitled to a refund from us; store refund policies still apply.

Sections about your content license (as far as it concerns your partner’s existing history), disclaimers, limits on liability, and governing law survive the end of this agreement.

Disclaimers

Seen is provided “as is” and “as available”. We work hard to keep it running well, but we don’t promise it will be uninterrupted, error-free, or that any particular question will arrive on any particular day. To the fullest extent the law allows, we disclaim all warranties, express or implied, including fitness for a particular purpose. Seen is a tool for conversation between two people; it is not counseling, therapy, or professional advice, and it is not a substitute for them.

Limits on liability

To the fullest extent the law allows, Seen and the people who work on it will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost data, lost profits, or the content of what another person writes to you. Our total liability for any claim relating to Seen is limited to the greater of the amount you paid for Seen in the twelve months before the claim or US $50. Some places don’t allow these limits, in which case they apply only as far as permitted.

You agree to indemnify us against claims that arise from your content or your breach of these terms.

Governing law and disputes

These terms are governed by the laws of the State of [State], United States, without regard to conflict-of-law rules. Any dispute will be heard in the state or federal courts located in [State], and you consent to their jurisdiction. If you live in a place whose consumer laws give you more protection, nothing here takes that away. Before filing a claim, please email us; most problems can be solved directly.

Changes to these terms

We may update these terms from time to time. If a change is material we will tell you in the app or by email before it takes effect. Continuing to use Seen after that date means you accept the new terms. If you don’t, stop using Seen and delete your account.

If any part of these terms is found unenforceable, the rest still applies. These terms, together with the Privacy Policy, are the whole agreement between you and us about Seen. We may assign this agreement as part of a merger or sale; you may not assign it.

Contact

Questions about these terms: support@seenapp.so.