Support

One of you creates an invite code in Seen (Connect › Invite your partner) and shares it; the app offers a share sheet with a link to this site. The other person installs Seen, signs up, and chooses I have a code. Codes are six characters and work for 14 days. You can make a handful of codes a day if one gets lost.

Check for look-alike characters (0 and O, 1 and I) and that it was made in the last 14 days. If your partner has since made a new code, the old one stops working. Ask them to create a fresh one.

Seen connects exactly two people at a time. If your partner is still connected to someone else, they need to disconnect first in You › Connection.

Your answer is stored the moment you send it, but your partner can’t read it until they have answered too. The same is true the other way. When both answers are in, the day opens for both of you at once. It isn’t possible to peek, and we can’t open a day early for you.

No. Once sent, an answer is part of your shared day. That is what makes the ritual honest. Take a breath before you send if you’re not sure.

If a question isn’t right for today, you can pass. Your partner sees that you passed, and you still get to read their answer once they’ve written it. You have a small number of passes each week; the app shows how many are left and when the next one comes back.

A nudge sends your partner a gentle notification that you’ve answered and are waiting. You can send one a day. It never includes what you wrote.

Yes. In You › Questions either of you can propose a depth (light, thoughtful, deep) and which collections are on. Changes apply when your partner agrees, so neither of you is surprised by what shows up.

After you’ve been answering for a while, Seen occasionally resurfaces an older day as a memory. A keepsake gathers a stretch of your days into something you can look back through together. Both can be turned off in You › Connection.

1. In Seen, open You › Notifications and make sure the kinds you want are on.
2. In your phone’s Settings, find Seen and check notifications are allowed. On Android, also check that the individual categories (Partner answered, Ready to open, Nudges…) are on.
3. Check your quiet hours in You › Notifications; nothing is delivered during them.
4. Open the app once after reinstalling or changing phones so it can register the new device.

Notifications never include anyone’s words, only that something is ready.

Yes. Turn on the reminder in You › Notifications and pick a time. It arrives in your own time zone.

You › Connection › Disconnect. Your partner sees that you left. You each keep the days you both answered; neither of you can remove the other’s words. There is a short waiting period before you can connect with someone new, and a limit on how many new partners you can connect with in a year.

Yes. Reconnect with the same person using a new code and your shared history continues where it left off.

No. One subscription covers both people in a shared space. If your partner subscribes, you have access too.

Subscriptions are billed by Apple or Google, so you cancel there: on iPhone in Settings › your name › Subscriptions, on Android in Google Play › Payments & subscriptions. Deleting the app or your account does not cancel a subscription.

Open You › Subscription and tap Restore purchases, signed in to the same Apple or Google account you bought with. It can take a minute for the store to confirm. If it still doesn’t work, email us with the store receipt.

Refunds are handled by the store that charged you, under its policy. Request one from Apple (reportaproblem.apple.com) or Google Play. We can’t issue refunds directly.

You › Privacy & data › Download my data. You get a file with your profile, connections, every day you answered, your requests and favorites.

You › Privacy & data › Delete my account, then type DELETE to confirm. It happens immediately and you receive a reference number. If you can’t get into the app, you can request deletion from the account deletion page and we’ll confirm by email first. Full details are there.

When your account is deleted you see a reference like DEL-7F3A9C21. It’s the only record we keep about the deletion, and it lets us confirm to you later that the deletion completed. Quote it if you contact us about a deleted account.

No. Answers are only visible to the two people in the space, under the sealing rules, and we don’t override that for anyone.