Privacy Policy
The short version
Seen is made for two people to answer one question a day. We collect what we need to run that, and not much else.
- What you write is only ever shown to you and the one person you are connected with, and only after you have both answered.
- We don’t sell your information, we don’t show ads, and we don’t run third-party analytics or tracking in the app.
- Notifications never contain anyone’s words.
- You can export your data and delete your account from inside the app, by yourself, at any time.
The rest of this page says the same things in more detail. “Seen”, “we” and “us” mean [Company legal name], the company that operates Seen.
What we collect
What you give us
- Account. Your email address and a password. We verify the address by emailing you a code. Passwords are stored only as a hash by our authentication provider; we can’t see them.
- Profile. Your first name, your confirmation that you are 18 or older, the kind of relationship you picked (partners, dating, friends, other), the depth of questions you prefer, and your look-and-feel settings (theme, light or dark mode, date format).
- Your connection. When you connect with someone through an invite code, we record that the two of you share a space, when you connected, and if either of you later disconnects. A space can optionally hold an anniversary date and label.
- What you write. Your daily answers (or that you passed), your reactions to your partner’s answers, the answers you favorite, and the requests you send and receive, including their status.
- Preferences. Which question collections you have turned on, your notification choices, your reminder time and quiet hours.
- Support. Anything you send us when you email support, and the deletion reference number if you quote one.
What the app collects automatically
- Time zone. So “today” and your reminder arrive at the right local time.
- Push token. If you allow notifications, your device gives us a token that lets us send them. It identifies the app on your device, not you personally, and it changes if you reinstall.
- Subscription status. Whether a subscription is active, which product it is, which store it came from, and when it expires. We get this from RevenueCat (see below), never your card number or billing details.
- Usage records needed to run the product. When you answered, passed, nudged, or opened a keepsake, and standard server logs (IP address, request time, app version) kept briefly for security and debugging.
What we don’t collect
We don’t collect your contacts, location, photos, or advertising identifiers. The app has no analytics or advertising SDKs. If you turn on the app lock, Face ID, Touch ID or fingerprint checks happen on your device; we never receive biometric data.
How we use it
- To run Seen: pick a question for the two of you each day, hold your answers sealed until both are in, then show them to you both; deliver requests; build your history, favorites, memories and keepsakes from what you’ve written.
- To send the notifications you’ve chosen, such as “your partner answered” or a daily reminder, and transactional email like verification codes and password resets.
- To check whether your shared space has an active subscription.
- To answer support requests and to keep the service secure and working.
- To meet legal obligations.
We do not use what you write to train models, build profiles, or target advertising. People at Seen do not read your answers in the ordinary course of running the service. Our database rules prevent anyone other than you and your partner from reading them through the app; a small number of engineers with administrative database access could technically reach them, and only do so if we are legally required to or you ask us to help with a specific problem.
What your partner sees
Your partner sees your first name and, once you have both responded to a day’s question, what you wrote or that you passed. They see your reactions to their answers, the requests you send, and whether you accepted theirs. They see when you nudge them and whether you have turned a question collection on. They do not see your email address, your favorites, your notification settings, or anything you wrote before you were connected to them.
If you disconnect, each of you keeps the days you both answered. Neither of you can edit or remove what the other wrote. If you reconnect with the same person later, your shared history simply continues.
Who we share it with
We share information only with the companies that help us run Seen, each under its own terms and only for the purpose below. We never sell it.
| Provider | What they do for us | What they receive |
|---|---|---|
| Supabase | Hosts our database, authentication and server functions, in the United States. | Everything stored in Seen, encrypted at rest. |
| Google (Firebase Cloud Messaging) | Delivers push notifications to Android and iOS devices. | Your push token and the text of each notification (never anyone’s answers). |
| Apple (APNs) | Delivers notifications on iPhone and iPad, via Firebase. | Push token and notification text. |
| RevenueCat | Keeps track of subscriptions across the App Store and Google Play. | Your account id, the receipt the store issues, and the resulting subscription status. |
| Apple App Store / Google Play | Process your subscription payment. | Your payment details stay with the store; we never receive them. |
| Resend | Sends our email (verification codes, password resets). | Your email address and the message. |
We may also disclose information if the law requires it, to protect the safety of a person, or as part of a merger or sale of the company, in which case this policy continues to apply to it.
How long we keep it
- Your account and everything in it stays until you delete your account.
- Invite codes expire after 14 days and are kept as a record of who connected with whom.
- Notification records are kept briefly to deliver them and are discarded once sent or after they expire.
- Server logs are kept for a short period for security and debugging.
- Deletion references (the DEL-… number you receive when you delete your account) are kept so we can confirm to you that the deletion completed. They contain no personal information other than the fact that an account was deleted.
Your controls
- Export. You › Privacy & data › Download my data gives you a file with your profile, connections, every day you answered, your requests and favorites.
- Delete. You › Privacy & data › Delete my account removes your account and everything you wrote, immediately. Your partner keeps their own words and sees that you disconnected. You receive a reference number. Details are on the account deletion page. Deleting your account does not cancel a store subscription; do that in your Apple or Google settings.
- Notifications. Turn each kind on or off in You › Notifications, or in your phone’s settings.
- Disconnect. You › Connection lets you leave a shared space.
- Email. We only send email you need to sign in or recover your account. We don’t send marketing email.
Your rights
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, to object to or restrict certain processing, and to complain to a data protection authority. The export and delete tools above cover most of this directly. For anything else, email us and we will respond within 30 days.
If you are in the European Economic Area, the United Kingdom or Switzerland
We process your information to perform our contract with you (running Seen), for our legitimate interests (security, support, keeping the service working), with your consent where we ask for it (notifications), and to meet legal obligations. Your data is stored in the United States; transfers rely on our providers’ standard contractual clauses.
If you are in California
We do not sell or share personal information as those terms are defined in the CCPA, and we do not use it for cross-context behavioral advertising. You have the right to know what we collect (this page), to delete it (in the app), and not to be discriminated against for exercising these rights.
Security
Data moves between the app and our servers over TLS and is encrypted at rest by our hosting provider. Who can read what is enforced in the database itself: the rule that an answer is visible only to its author and their partner, and only after both have responded, is a database rule, not just an app rule. Access to production systems is limited to the people who need it. No service can promise perfect security; if we learn of a breach that affects you, we will tell you.
Age
Seen is for adults. You must be 18 or older to create an account, and we ask you to confirm this when you sign up. We do not knowingly collect information from anyone under 18. If you believe someone under 18 has an account, email us and we will remove it.
Changes to this policy
If we change this policy in a way that matters, we will tell you in the app or by email before the change takes effect, and update the date at the top of this page.
Contact
Email support@seenapp.so, or write to:
[Company legal name]
[Mailing address]